Shipping policy
Shipping Policy
quantra — quantra.shop Last updated: October 22, 2026
Order Processing
Orders are prepared and handed to the carrier within 2-3 business days after payment is confirmed. Orders placed on weekends or U.S. public holidays are processed on the next business day. You will receive a confirmation email once your order has been dispatched.
Delivery Time
Standard delivery takes approximately 20-45 days from dispatch, depending on your location and carrier schedules. Most customers in the United States and the United Kingdom receive their parcels well within this window. In rare peak-season periods, carrier delays may extend delivery slightly; our support team will keep you informed if that happens.
Shipping Costs
Free Shipping Threshold
- Orders of $30.00 or more: FREE shipping;
- Orders under $30.00: a flat shipping fee is shown transparently at checkout before payment.
Taxes and Duties Customers are never charged sales tax, VAT, or customs duties — quantra covers all applicable taxes, and the price you see at checkout is the price you pay.
Destinations
We currently ship to the United States and the United Kingdom. We do not deliver to P.O. boxes or APO/FPO addresses.
Tracking Your Order
Once your parcel is on its way, email with your order number and our team will send you your tracking number along with the carrier's tracking link, plus status updates whenever you ask for them.
Lost or Stuck Parcels
If your parcel appears stuck in transit or the carrier reports it as lost, contact us at . After a quick verification, we will reship your order at no extra cost or issue a full refund — you will never be left without either your money or your product.
Address Accuracy
Please double-check your shipping address at checkout. quantra is not responsible for parcels shipped to an incorrectly entered address; if a parcel is returned to us because of an address error, we will gladly reship it once the corrected address is confirmed.
Split Shipments
If your order contains multiple items, they may arrive in separate parcels on different days at no extra charge. Every parcel has its own tracking number, available on request.
Contact
For anything about your shipment, email — we reply within 24 hours on business days.